Frequently Asked Questions
Everything you need to know about shopping at Anna Sui.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date.
Do you ship internationally?
Yes, Anna Sui offers international shipping to most countries. Shipping costs and delivery timelines are calculated at checkout based on your location.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find the best fit for your body measurements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products authentic?
All items sold on our official website are 100% authentic Anna Sui products, designed with the brand's signature aesthetic and quality standards.